Self-Service Kiosk for Retail Chain
National Retail Chain
The Challenge
The chain's 12 locations averaged 8-minute checkout queues during peak hours, leading to abandoned carts and frustrated customers. Staff turnover at checkout positions was 40% annually, and training new cashiers took 2 weeks. The existing POS system was 7 years old and couldn't integrate with their new inventory management platform.
Our Approach
We deployed touchscreen self-service kiosks with integrated barcode scanners, Datecs BC-50 fiscal printers, and cash acceptor units. The system handles product scanning, payment (card and cash), receipt printing, and ANAF fiscal reporting. A management dashboard tracks kiosk performance, alerts on hardware issues, and syncs with inventory in real time. The kiosks work offline and queue transactions for sync when connectivity returns.
The Results
3x
checkout throughput during peak hours
Average transaction
time reduced to 2.5 minutes
28% reduction
in checkout staffing costs
Zero fiscal
compliance issues since deployment
Technologies Used
“The kiosks paid for themselves faster than we expected. Customers love the speed, and we've had zero issues with ANAF compliance. The offline mode saved us during a network outage last month -- not a single sale was lost.”
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