ICE Felix
📞

All your channels. One platform.

Unified Communications Platform

Your team juggles phone calls, chat messages, video meetings, and emails across five different tools. We build unified communications platforms that bring everything into one place -- so your people communicate faster and your customers never fall through the cracks.

What We Build

Every communication channel, unified under one roof.

📞

VoIP Integration

Internet-based voice calls with HD audio, call routing, voicemail, and call recording. Replace expensive phone lines with flexible, scalable VoIP.

💬

Chat & Messaging

Real-time messaging with channels, direct messages, file sharing, and search. Internal team chat or customer-facing live chat -- built into your platform.

🎥

Video Conferencing

WebRTC-powered video meetings with screen sharing, recording, and multi-party support. No third-party apps needed -- video calls right in your platform.

🎙

Call Center Systems

IVR menus, automatic call distribution, agent dashboards, queue management, and real-time analytics. Everything your support team needs in one place.

Technical Capabilities

Enterprise-grade communication infrastructure.

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WebRTC

Browser-native real-time communication. No plugins, no downloads. Voice and video calls work directly in any modern browser with low latency and high quality.

🔌

SIP Trunking

Connect to the public telephone network through SIP. Keep your existing phone numbers, reduce costs, and scale capacity on demand without physical phone lines.

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CRM Integration

Calls and messages linked to customer records automatically. Click-to-call from your CRM, call logging, and customer context pop-ups so agents always know who they're talking to.

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Analytics & Reporting

Real-time dashboards for call volumes, wait times, agent performance, and customer satisfaction. Data-driven decisions about staffing and service levels.

Use Cases

Unified communications solving real business problems.

Customer Support Centers

Multi-channel support with voice, chat, and video. Customers reach you on their preferred channel, and agents manage everything from one interface with full CRM context.

Remote & Hybrid Teams

Replace scattered tools with one platform for all communication. Team chat, video huddles, and phone calls -- whether your team is in the office, at home, or on the road.

Healthcare & Telemedicine

HIPAA-ready video consultations, secure messaging, and appointment scheduling. Patients connect with providers without downloading apps or creating accounts.

Investment

Starting from

EUR 15,000

Typical projects: EUR 20,000 - 60,000

What affects your price

  • Number of communication channels (voice, chat, video)
  • User capacity and concurrent call requirements
  • Integration complexity (CRM, PBX, SIP providers)
  • Self-hosted vs cloud deployment model
Get an Exact Quote

Free 30-minute discovery call. No obligation.

Why Custom Software Costs EUR 10,000 -- 60,000

A custom software project is not a template with your logo on it. It is engineered specifically for your business, your workflows, and your growth plans. Here is what your investment covers:

  • Senior Engineers Only

    Every hour billed is a senior developer's hour. No juniors learning on your project, no wasted cycles on avoidable mistakes.

  • Full Discovery & Architecture

    We invest upfront in understanding your business before writing code. This prevents costly rewrites and ensures the solution actually fits.

  • Production-Grade Quality

    Automated testing, CI/CD pipelines, monitoring, and documentation are included -- not optional extras billed later.

  • AI-Accelerated Delivery

    AI tools reduce development time by 30-50%, so you get more value per euro spent. The savings go into building a better product, not cutting corners.

  • Post-Launch Support

    Your investment includes handoff documentation, deployment setup, and a support window. You are never left alone after launch.

Ready to Unify Your Communications?

Tell us about your current setup and pain points. We'll design the platform that brings it all together.

Frequently Asked Questions

Common questions about our process, pricing, and what to expect.

Can you integrate with our existing phone system?
Yes. We work with existing PBX systems, SIP providers, and telephony infrastructure. Whether you're running Asterisk, FreeSWITCH, or a cloud provider, we integrate rather than replace -- unless a full migration makes more sense for your business.
How scalable are your UCP solutions?
Our platforms are built to scale from 10 users to 10,000+. WebRTC-based systems handle concurrent calls efficiently, and we architect for horizontal scaling so adding capacity is a configuration change, not a rebuild.
What about security and compliance?
End-to-end encryption for calls and messages, SRTP for voice, TLS for signaling. We build with GDPR compliance from the start and can meet industry-specific requirements for healthcare, finance, and government.
Self-hosted or cloud -- which is better?
It depends on your requirements. Self-hosted gives you full control and data sovereignty. Cloud reduces maintenance overhead and scales easily. We help you choose the right model and can build hybrid setups that combine both.
Do you build call center solutions?
Yes. We build inbound and outbound call center platforms with IVR menus, automatic call distribution, agent dashboards, call recording, and real-time analytics. Integrated with your CRM so agents have customer context on every call.
Can you add video conferencing to our existing app?
Absolutely. We embed WebRTC-based video calling into web and mobile apps. Screen sharing, recording, virtual backgrounds, and multi-party calls -- all integrated into your existing workflows, not a separate tool.